Shipping policy

Shipping, Returns, and Warranty Policy

From the founder

We have outfitted professional pilots since 1991, from uniforms to leather jackets, crew bags and the gear that travels with them. We own the factory that makes them, which is why we can promise what follows. The principle behind all of it is simple: if we got something wrong, we make it right at our cost.

Questions before you order? Call or WhatsApp us at +1 540 999 5279. A five-minute conversation beats any return.

- Aniel Bakhru, Founder

1. Shipping & Delivery (Worldwide)

We have been making pilot uniforms and crew gear since 1991, and every order ships direct from our own workshop. We handle each one ourselves, from cutting to dispatch.

Where we ship

We ship worldwide. Orders to the United States usually travel by FedEx express, with tracking on every shipment. Other courier and economy options are available for larger or less time-sensitive orders—just ask.

Free shipping

Shipping is free worldwide on all orders over $249. This includes the B737 EFB Vetrano Pilot Bag.

Production & Shipping Timing

Most of our items are made to your order, so timing depends on what you buy:

Uniforms: ~2 weeks to make + 1 week to ship (Around 3 weeks total).
Bags and accessories: ~1 week to make + 1 week to ship (Around 2 weeks total).
B737 EFB Vetrano Pilot Bag: Dispatched within 5 working days, + ~7 days transit.
Leather jackets: ~2 to 3 weeks to make + 1 week to ship (Around 3 to 4 weeks total).

Note: Public holidays and events outside our control (severe weather, global disruptions) can add a little time. We confirm your ship date when you order. If you are working to a firm deadline (a class date, new base, or start date), tell us before you order and we will give you a straight answer on whether we can meet it.

Duties and Import Taxes

United States: Orders are delivered Duty Paid. Any US import duties or taxes are covered by us, so there is nothing extra to pay on delivery.
Rest of World: Any import duties or local taxes are set by your own country and are the responsibility of the recipient.

2. 🇺🇸 United States Returns & Refunds

(Applies to delivery addresses within the USA)

📦 Stock Items: 60-Day Free Returns

Stock shirts, leather jackets, crew bags, and accessories qualify for free returns within 60 days of delivery. We arrange and pay for the return shipping, with nothing deducted. To qualify, items must be:

Unworn and unwashed (beyond trying on).
In original packaging with all tags attached.
Free of alterations, hemming, monogramming, and fitted insignia.
Bags only: Must be empty, clean, and complete with all straps, dust bags, and hardware.

⚖️ Your Two Return Options

💳 Instant Store Credit (Fastest): We pay for return shipping. Credit for the full product value is issued the moment the carrier scans your package. You do not wait for transit. Credit never expires. Great for immediate exchanges.
🏦 Original Payment Refund: We pay for return shipping. Once the item arrives and passes inspection, we refund the full product value within 5 business days.

✂️ Made-to-Measure Items

Tailored items are cut specifically to your measurements. Because they have no second buyer, they are not returnable for a refund. However, they are protected by our Fit Guarantee (see Section 4 below).

🚫 Non-Returnable Items

Made-to-measure/tailored items (covered by Fit Guarantee).
Altered, hemmed, monogrammed, or insignia-fitted items.
Worn, washed, or laundered items.
Gift cards.

3. 🌍 International Returns & Exchanges

(Applies to delivery addresses outside the USA)

Stock Items (Final Sale)

Because cross-border return shipping, duties, and re-import formalities make returns impractical at a fair cost, stock items are supplied on a final sale basis outside the United States.

Getting the size right before dispatch

To ensure you get the perfect fit, our team will confirm sizing against the size guide before you order. Email, call, text, or WhatsApp us with your measurements, or [book a free online fitting], and we will confirm the size before anything ships.

Exceptions

Final sale does not affect your rights if an item arrives damaged, defective, or incorrect.
EU and UK Customers: If you are a consumer in the EU or UK, stock items carry the statutory 14-day right of withdrawal from the day you receive the goods. Notify us within that period. Return shipping is at your cost, and the refund covers the product value and standard original shipping. (Made-to-measure goods are excluded from this right of withdrawal and are covered by our Fit Guarantee instead).

4. 🪡 Made-to-Measure & The Fit Guarantee (Worldwide)

A stock garment returns to inventory if it doesn't fit. A tailored garment is cut to one unique set of measurements (neck, chest, sleeve, stature) and has no second buyer. Writing it off serves neither of us.

Instead, we establish fit before full production. Your feedback on an initial garment is recorded in your Fit File, and the balance of your order is cut to the corrected pattern. Every subsequent order uses this file, so approval is only needed once.

How the Fit Guarantee Works

The guarantee applies to made-to-measure orders of 3 or more garments:

Shirts and Pants (Orders of 1 or 2): Garments are supplied as cut, and the physical approval garment process is not available. Safety valve: Before anything is cut, our measurement team reviews your numbers, and you can [book a free online fitting] with us first. Any fit feedback sent within 30 days of delivery updates your Fit File for future orders. (This is why we recommend ordering 3+ to unlock the physical Fit Guarantee).
Shirts (Orders of 3 or 4): The first shirt is your approval shirt (part of the quantity ordered) and ships alone. Your feedback updates your Fit File, the rest of the order is cut to the new pattern, and you keep the approval shirt.
Shirts (Orders of 5 or more): The approval shirt is provided at no extra charge (additional to the quantity ordered). You retain the approval shirt alongside the full quantity paid for.
Pants (Orders of 3 or more): A trial pant is included at no charge. It is fitted and approved in the exact same way before the balance of the order is cut.

Fit feedback must reach us within 30 days of delivery. The guarantee covers fit, not a change of preference on fabric/color/style once cut.

5. 🛡️ Warranty, Damages, and Repairs (Worldwide)

Damaged, Defective, or Incorrect on Arrival

If your order arrives damaged, faulty, or incorrect (or does not arrive at all), report it to us within 14 days of delivery with photographs. We will resolve it at our cost. International customers: In most cases, we will not ask you to ship faulty items back across borders.

Worldwide Warranty

Covering manufacturing faults from the date of delivery:

Shirts (6 months): Stitching, seams, buttons, fabric faults.
Leather Jackets (12 months): Stitching, lining, zippers, hardware.
Crew Bags (24 months): Stitching, zippers, handles, wheels, hardware.

(Warranty excludes normal wear, accidental damage, airline/airport handling damage, or incorrect laundering).

Lifetime Repair Service

We own our factory, so we repair what we make, wherever you are. Outside the warranty period, send the item in and we will quote the repair before any work begins (zipper replacements, lining, restitching, hardware). You cover shipping both ways, and we charge only for the labor and materials.

6. 📞 How to Start a Return or Claim

Please do not ship anything back without authorization. Unauthorized parcels cannot be matched to your order and may be refused at customs.

Email info@bomcrewmall.com, or Call/Text/WhatsApp +1 540 999 5279.
Provide your order number, request (store credit vs refund / warranty claim), and photographs if there is an issue.
We will issue a return authorization, the correct address, and shipping arrangements.

(Note for International warranty/repair returns: Mark the parcel clearly as "Returned goods for repair" and write the original order number on the outside to prevent duplicate duties).